About the Role

Legacy Automotive Network is hiring a Product Specialist - Remote to support our growing automotive dealerships. This is an excellent entry-level automotive opportunity for individuals who enjoy customer service, sales support, and working with the latest vehicle technology. No automotive experience is required—we provide a full paid training program to set you up for success.

What You'll Do

  • Welcome customers to the dealership and assist with vehicle selection based on needs, lifestyle, and budget.
  • Conduct professional vehicle walkarounds, explaining features, options, and benefits.
  • Demonstrate new and pre-owned models, including technology, safety systems, performance features, and trim differences.
  • Lead and supervise test drives while ensuring a positive, safe experience.
  • Maintain strong working knowledge of dealership inventory, promotions, and manufacturer incentives.
  • Log customer information and follow-up activity in the CRM system.
  • Provide sales support by transitioning customers to a Sales Consultant or Manager for pricing and purchase steps.
  • Stay up to date on product training, new model releases, and automotive industry trends.
  • Maintain a clean, organized showroom and professional appearance at all times.

Requirements

  • Strong communication and customer service skills.
  • Friendly, energetic, and team-oriented.
  • Professional appearance and demeanor.
  • Ability to learn and explain automotive technology and features.
  • Comfortable being active on your feet throughout the day.
  • Valid driver’s license with an acceptable driving record.
  • Weekend availability (standard for retail dealership operations).
  • Customer service, retail, hospitality, or previous sales experience (preferred).

What We Offer

  • Competitive pay structure (experience welcomed but not required).
  • Paid training program with ongoing career development.
  • Medical, dental, and vision insurance.
  • 401(k) / retirement plan.
  • Paid time off and holiday pay.
  • Employee discounts on vehicles, service, and parts.
  • Opportunities for advancement across multiple dealership locations.
  • Supportive, team-focused work environment.
Why This Job8.0 of 10

This Product Specialist role at Legacy Automotive Network offers an excellent entry-level opportunity with comprehensive training and a supportive work environment. Enjoy competitive pay and growth potential in the automotive industry.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

Proficient in using CRM systems like Salesforce or HubSpot to manage customer interactions and sales support effectively.

Demonstrates strong problem-solving skills and adaptability to quickly learn and convey the latest automotive technologies and features in a remote setting.

Possesses a customer-first mindset with exceptional communication skills, able to engage with customers enthusiastically while working independently from home.

Learning Resources

Customer Service Skills Trainingcourse

Career Path

Product Specialist - Automotive Technology(Now)Sales Support Representative(1-2 years)Product Manager - Automotive Technology(3-5 years)

Market Overview

Market Size 2024
$3.5B
Annual Growth
12.5%
AI Adoption in Customer Service
65%
Investment in Automotive Technology
+45%
Labour Demand for Customer Service Roles
+20%
Avg Salary for Product Specialists
$58K

Skills & Requirements

Required
Customer ServiceSales SupportAutomotive Technology
Growing in Demand
Data AnalysisTechnical SupportDigital Communication Tools
Declining
Traditional Call Center OperationsManual CRM Data Entry

Domain Trends

Rise of AI-Driven Customer Interactions
Over 65% of companies are investing in AI to enhance customer service interactions, improving response times by 30%.
Shift Towards Omnichannel Support
80% of customers expect a seamless experience across multiple channels, pushing companies to integrate their customer service platforms.
Increased Focus on Customer Experience (CX)
Companies that prioritize CX see a 10-15% increase in customer retention rates, highlighting the importance of skilled product specialists.

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