About the Role

Join Floridacentral Credit Union as a Part-Time Teller and play a vital role in serving our community. As a Part-Time Teller, you will be the friendly face that our members see, processing transactions and providing exceptional customer service. This role allows you to make a real impact in the lives of our members while working in a collaborative environment.

What You'll Do

  • Serve Members: Process deposits, withdrawals, payments, and other transactions with professionalism and care.
  • Cash Handling: Ensure accuracy and security when handling member funds.
  • Teamwork: Collaborate with teammates to create a welcoming and efficient environment for our members.
  • Identify and Refer Needs: Listen actively and connect members with the right services.
  • Achieve Referral Goals: Promote financial product solutions that benefit our members.
  • Stay Informed: Learn about our offerings to better serve and educate members.
  • Brand Ambassador: Represent our values in the branch and out in the community.

Requirements

  • A positive attitude and a passion for helping people.
  • Experience in customer service, cash handling, or related roles.
  • Strong communication skills and a team mindset.
  • A desire to support and uplift your local community.

Nice to Have

  • Previous experience in a banking or financial services environment.
  • Knowledge of financial products and services.

What We Offer

  • Purpose-Driven Work: Make a meaningful impact on members’ lives every day.
  • Growth Opportunities: We invest in your professional development.
  • Great Culture: Work in a collaborative, values-driven environment.
  • Flexible scheduling to accommodate your needs.
  • Employee discounts on financial products.
Why This Job7.5 of 10

This part-time teller position at Floridacentral Credit Union offers a chance to make a positive impact in the community while earning competitive pay.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

Strong understanding of financial products and services, with the ability to explain them clearly to members, enhancing their experience and promoting additional services.

Proactive customer service approach, demonstrating empathy and attentiveness to member needs, especially in a community-focused environment where building relationships is key.

Ability to work efficiently in a team-oriented office setting, maintaining a positive attitude while handling cash transactions and collaborating with colleagues to resolve member inquiries.

Learning Resources

Customer Service Skills for the Workplacecourse

Career Path

Part-Time Teller(Now)Full-Time Teller or Member Service Representative(1-2 years)Branch Supervisor or Financial Advisor(3-5 years)

Market Overview

Market Size 2024
$1.5B
Annual Growth
8.5%
AI Adoption in Customer Service
45%
Investment in Customer Experience Tech
+150%
Labour Demand for Customer Service Roles
+12%
Avg Salary for Junior Customer Service Roles
$40K

Skills & Requirements

Required
Customer ServiceCash HandlingCommunication
Growing in Demand
Emotional IntelligenceData Analysis for Customer InsightsDigital Communication Tools (e.g., chatbots, CRM software)
Declining
Traditional Phone SupportBasic Cash Register Operations

Domain Trends

Rise of AI-Powered Customer Support
45% of customer service teams are integrating AI tools to enhance efficiency and customer satisfaction.
Shift Towards Omnichannel Service
80% of customers expect a seamless experience across multiple platforms, driving demand for integrated customer service solutions.
Increased Focus on Customer Experience
Companies are investing 150% more in customer experience technologies, highlighting the importance of personalized service in retaining clients.

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