Part-Time Customer Service Representative - Remote

About the Role

We're hiring a Part-Time Customer Service Representative to join our team at Sidecar Health. This remote position offers an exciting opportunity to be part of a pioneering company in the health insurance sector, dedicated to making high-quality healthcare affordable and accessible for everyone. As a Customer Service Representative, you will play a crucial role in our mission to transform the healthcare system into one that is personalized, transparent, and cost-effective.

What You'll Do

• Handle inbound calls and chat inquiries from our members regarding Sidecar Health’s products and services.
• Provide excellent customer service in a timely and positive manner.
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.
• Address issues and complaints where appropriate, ensuring member satisfaction.
• Maintain policies and standard operating procedures to ensure compliance and quality service.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• Bilingual in English and Spanish is preferred.
• Experience in healthcare or insurance is preferred.
• Excellent written and verbal communication skills.
• Detail-oriented problem solver with the ability to think creatively to help members navigate their plans.
• Adaptable and resilient, thriving in a fast-moving, ever-changing startup environment.

Nice to Have

• Previous experience in a customer service role.
• Familiarity with health insurance products and services.
• Strong interpersonal skills and empathy towards members.

What We Offer

• Competitive hourly rate of $17.00-$19.00.
• Medical benefits for part-time employees.
• Flexible working hours with options for shifts.
• Opportunity to work in a mission-driven company focused on transforming healthcare.
• Supportive team environment with opportunities for personal and professional growth.