Part-Time Customer Service Executive - Remote

About the Role

We are seeking a dedicated Customer Service Executive - Remote to join our team on a part-time basis. This role offers you the opportunity to make a significant impact in the energy sector while enjoying the flexibility of remote work. As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional support and solutions to their inquiries.

What You'll Do

• Handle inbound calls and emails from customers, addressing their questions and concerns regarding our energy solutions.
• Ensure data quality and accuracy in customer interactions and documentation.
• Assist in billing inquiries and metering issues, providing timely resolutions.
• Collaborate with other departments to enhance customer experience and streamline processes.
• Utilize tools such as Salesforce and G-Suite to manage customer information and communications.

Requirements

• Strong communication skills with a focus on customer satisfaction.
• Experience in customer service or a related field is preferred.
• Familiarity with the energy industry and basic knowledge of billing and metering processes.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in using CRM systems, preferably Salesforce.

Nice to Have

• Experience with data analysis and SQL.
• Knowledge of regulatory compliance and risk management in the energy sector.
• Background in financial planning or budgeting.

What We Offer

• Flexible working options, including the ability to work from home.
• Opportunities for professional growth and development within the company.
• A commitment to diversity and inclusion in the workplace.
• The chance to contribute to a global impact in the energy sector.
• Competitive salary and benefits package.