Fraud Operations Specialist - Remote Opportunity at Goldman Sachs

About the Role

We are hiring a Fraud Operations Specialist to join our team at Goldman Sachs. This role offers a unique opportunity to work remotely while ensuring the security of our banking operations. As a Fraud Operations Specialist, you will be responsible for reviewing and dispositioning system-generated alerts, investigating suspicious activity, and conducting targeted outbound calls to customers and third parties to authenticate activity and collect supporting information.

What You'll Do

• Review system-generated fraud alerts for suspect transactions, compromised accounts, and new account openings, determining the best course of action following established playbooks and procedures.
• Apply relevant restrictions to suspected accounts to protect customers and the firm from financial harm; document actions and decisions promptly to satisfy audit and compliance requirements.
• Place targeted outbound calls to customers, merchants, and financial institutions to authenticate identities and clarify activity.
• Manage assigned casework and reports within specified timescales to prevent loss by triaging referrals from fraud mailboxes and monitoring reports.
• Investigate alerts and referrals from new accounts to detect applications, synthetic identities, or account takeover attempts; escalate cases as required.
• Identify opportunities to reduce false positives and improve workflow efficiency; suggest updates to procedures and knowledge articles.
• Communicate effectively with upper management to escalate critical issues and implement potential improvements.
• Remain current on the latest trends in fraud prevention and recommend tools and practices for improvement.

Requirements

• 1-2 years of experience in Fraud Operations or Investigations.
• Strong customer service experience with excellent verbal and written communication skills.
• Strong analytical, problem-solving, and organizational skills with a risk and control mindset.
• Self-motivated, detail-oriented, and flexible, capable of prioritizing tasks and performing effectively under pressure.
• Weekend and evening availability may be required as part of your shift schedule.

Nice to Have

• Experience in a banking or financial services environment.
• Familiarity with fraud detection tools and technologies.
• Knowledge of compliance and regulatory requirements in the financial sector.

What We Offer

• Competitive salary and benefits package.
• Remote work flexibility with a hybrid model requiring three days in the office.
• Opportunities for professional development and career growth.
• Diversity and inclusion initiatives to foster a supportive work environment.
• Access to wellness programs and personal finance offerings.