Field Service Manager - Remote Opportunity

About the Role

Symetra has an exciting opportunity to join our Benefits team as a Field Service Manager - Remote! In this role, you will implement and oversee field support programs and workflows designed to deliver outstanding customer service. You will lead operations in each assigned sales office and support team for Supplemental Health Life and Disability Insurance.

What You'll Do

• Lead operations in each assigned sales office and support team for Group, Supplemental Health, Life and Disability products.
• Manage direct reports including Benefit Specialists (account managers for the under 500 unit).
• Provide specific written objectives for field sales support team in field sales offices nationally.
• Support, enhance, and monitor individual performance for each team member.
• Interview, hire, and train support staff in regional offices.
• Ensure that accurate procedures are in place for all aspects of the Supplemental Health, Life and Disability under 500 employee service model.
• Advocate for customers on service team regarding claim-related issues, and deliver customer-related materials for administering the Supplemental Health, Life and Disability programs.
• Understand the overall administration of new and current customers.

Requirements

• 5+ years of experience in a managerial role within the insurance or benefits industry.
• Strong leadership skills with a proven track record of managing teams effectively.
• Excellent communication and interpersonal skills to build relationships with key internal and external clients.
• Ability to anticipate potential obstacles or trends affecting the industry and recommend solutions.
• Experience in participating in special projects and committees aimed at improving processes.

Nice to Have

• Experience with Supplemental Health, Life, and Disability products.
• Familiarity with legal and customer issue resolution.
• Knowledge of system interfaces with other critical areas of the company.

What We Offer

• Flexible full-time or hybrid telecommuting arrangements.
• 401(k) plan with immediate vesting and company matching up to 6%.
• Paid time away including vacation, sick time, flex days, and ten paid holidays.
• Community involvement opportunities with company matching for donations.
• Comprehensive benefits package tailored to your needs.