Enterprise Architect - Customer Facing Systems (Remote)

About the Role

We are seeking an experienced Enterprise Architect specializing in Customer Facing Systems to join our dynamic team. This remote Enterprise Architect position offers an exciting opportunity to shape the future of our customer interactions and technology integrations. You will play a crucial role in designing and implementing scalable architectures that enhance our customer experience and drive business success.

What You'll Do

• Lead the architecture design for customer-facing systems, ensuring alignment with business goals and technical requirements.
• Collaborate with cross-functional teams to define system requirements and translate them into architectural solutions.
• Implement best practices in API integration, microservices, and cloud architecture to enhance system performance and reliability.
• Mentor and guide technical teams in adopting new technologies and methodologies.
• Manage technical project delivery, ensuring timely and successful execution of initiatives.
• Provide technical support and incident management for customer-facing applications.
• Engage in customer onboarding processes to ensure smooth transitions and satisfaction.
• Continuously evaluate and improve existing systems to meet evolving customer needs and industry standards.

Requirements

• 5+ years of experience as an Enterprise Architect or in a similar role, with a focus on customer-facing systems.
• Strong knowledge of cloud computing, DevOps practices, and microservices architecture.
• Proficiency in JavaScript, React, and API integration.
• Experience with data architecture, AI/ML technologies, and cybersecurity principles.
• Excellent communication skills and the ability to work collaboratively in a global team environment.
• Proven track record of successful technical project delivery and customer success.
• Experience with tools like Salesforce, Workday, and LeanIX is a plus.

Nice to Have

• Certifications in cloud architecture or enterprise architecture frameworks (e.g., TOGAF).
• Familiarity with graphic design tools and marketing strategies.
• Experience in data management and business value realization.

What We Offer

• Incentive bonus program to reward your contributions.
• 401(K) savings plan with company match for your future.
• Flexible spending accounts to manage your healthcare expenses.
• Comprehensive medical, dental, and vision insurance.
• Paid parental and adoption leave to support your family.
• Access to a mental health and wellness app for your well-being.
• Work from anywhere options to promote work-life balance.
• Merchandise discount on all brands for our employees.
• Opportunities for career advancement in a global team environment celebrating diversity.