Dynamics 365 Customer Service Specialist - Remote

About the Role

We are seeking a dedicated Dynamics 365 Customer Service Specialist to join our team remotely. In this role, you will leverage your expertise in Microsoft Dynamics 365 to enhance customer interactions and resolve issues efficiently. As a Dynamics 365 Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction and driving business success.

What You'll Do

• Utilize Microsoft Dynamics 365 to manage customer inquiries and support requests.
• Implement the Channel Integration Framework to streamline communication across various platforms.
• Collaborate with cross-functional teams to enhance the Copilot Service Workspace experience.
• Provide training and support to team members on the use of Microsoft APM SDK.
• Analyze customer feedback and data to identify areas for improvement in service delivery.

Requirements

• Proven experience as a Customer Service Specialist, preferably with Dynamics 365.
• Strong knowledge of CRM systems and customer service best practices.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in an Agile environment.
• Problem-solving mindset with a focus on empathy and customer satisfaction.

Nice to Have

• Experience with JavaScript and TypeScript.
• Familiarity with Agile methodologies such as Scrum and Kanban.
• Background in healthcare or insurance verification processes.

What We Offer

• Opportunity to work on innovative and challenging projects.
• A dynamic environment focused on continuous learning and professional growth.
• Integration into a highly qualified and multidisciplinary team.
• Competitive salary with performance-based bonuses.
• Flexible working hours and remote work options.