Customer Solutions Engineer Intern - Remote

About the Role

We are excited to offer a Customer Solutions Engineer Intern - Remote position at Naviant. This internship is designed for college juniors or seniors to tackle real customer support challenges and technical projects in a fully remote environment. As a Customer Solutions Engineer Intern, you will collaborate with customers and internal teams, gaining hands-on experience in technical support.

What You'll Do

• Engage in an 11-week paid internship program, working Monday to Thursday, from 9:00 AM to 2:00 PM CST.
• Participate in orientation and team integration activities to familiarize yourself with our processes.
• Shadow live customer support cases to understand the dynamics of customer interactions.
• Contribute to a capstone project summarizing your internship experience, showcasing your learning and contributions.
• Build relationships with internal teams and customers, enhancing your networking opportunities.
• Maintain professionalism in a remote work environment, adapting to the challenges of digital communication.
• Explore customer support processes and automation solutions to enhance efficiency.

Requirements

• Strong foundation in customer service principles.
• Hands-on experience and interest in technology.
• Excellent communication and interpersonal skills.
• Ability to manage information digitally and effectively.
• Strong analytical thinking and problem-solving skills.
• Self-motivated and adaptable to change.
• Willingness to learn and grow in tech and customer engagement.
• Must be authorized to work in the U.S. and reside in the U.S.

Nice to Have

• Previous internship or work experience in customer service or technical support.
• Familiarity with customer relationship management (CRM) tools.
• Basic understanding of technical troubleshooting.

What We Offer

• Gain practical experience in a collaborative environment.
• Opportunity to contribute to real projects that make a difference.
• Networking opportunities with professionals in the field.
• Learn about innovative technology solutions that drive customer engagement.
• Potential for future employment opportunities based on performance.