Customer Service Representative - Remote Opportunity

About the Role

We are seeking a dedicated Customer Service Representative to join our team in a remote capacity. As a Customer Service Representative remote, you will play a crucial role in delivering exceptional service to our customers, ensuring their inquiries are handled promptly and effectively. Your commitment to quality and customer satisfaction will contribute significantly to our mission of delighting our guests every meal, every day.

What You'll Do

• Respond promptly and professionally to customer inquiries across various communication channels, including phone, email, and internal systems.
• Maintain accurate and up-to-date customer information in all relevant company systems.
• Collaborate with internal teams to ensure the accurate and timely delivery of products.
• Assist with inventory needs to keep operations running smoothly.
• Handle refunds through various payment methods and audit higher-value refund inquiries.
• Oversee case activity within third-party portals until resolution.
• Audit monthly invoice listings and manage outstanding invoices.
• Participate in cross-departmental projects to ensure compliance with new procedures.

Requirements

• High School Diploma or GED required.
• At least two years of customer service experience.
• Experience with Office 365 and proficiency in Excel preferred.
• Strong foundational computer skills with the ability to learn new systems.
• Excellent verbal and written communication skills.
• Problem-solving and conflict resolution skills to handle customer complaints.
• Attention to detail to ensure accuracy in customer interactions.
• Ability to work collaboratively with team members.

Nice to Have

• Experience in the food service industry.
• Familiarity with customer relationship management (CRM) software.
• Knowledge of inventory management systems.

What We Offer

• Health Coverage – Medical, Dental, and Vision.
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness.
• 401(k) with Matching.
• Paid Time Off.
• Wellness Programs.
• Additional perks and benefits.

Join us as a Customer Service Representative remote and be part of a team that values collaboration, innovation, and exceptional service. Apply now to help us create memorable experiences for our customers!