Customer Service Representative - Remote (Mortgage Servicing Experience Required)

About the Role

We're hiring a Customer Service Representative to join our team at loanDepot. This fully remote position is ideal for individuals with mortgage servicing experience who are passionate about providing exceptional customer service. As a Customer Service Representative, you will play a crucial role in assisting customers with their mortgage inquiries and concerns, ensuring a smooth and stress-free experience.

What You'll Do

• Provide best-in-class customer service while assisting with general mortgage inquiries and concerns.
• Handle inbound and outbound calls to current and early-stage delinquent accounts.
• Effectively respond to internal and external customer emails and voicemails.
• Assist with various customer inquiries, including escrow, payment transactions, and payoff requests.
• Perform other duties and projects as assigned to support the team.

Requirements

• Mortgage servicing experience is required.
• Call center experience with early-stage collections is preferred.
• Experience with escrow and MSP/Black Knight is a plus.
• Bilingual Spanish speaking is highly preferred.
• Exceptional attention to detail and strong communication skills.
• Proficient in Microsoft Office applications.
• Must be self-motivated and able to multi-task effectively.
• Bachelor's Degree or similar educational background is preferred.

Nice to Have

• Experience in a fast-paced customer service environment.
• Knowledge of mortgage industry regulations and standards.
• Strong problem-solving skills and ability to handle challenging situations.

What We Offer

• Aggressive compensation package based on experience and skill set.
• Inclusive and collaborative culture that values diversity.
• Extensive internal growth and professional development opportunities.
• Comprehensive benefits package including Medical, Dental, and Vision coverage.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.