Customer Service Agent - Fraud Management (Remote)

About the Role

We are seeking a dedicated Customer Service Agent - Fraud Management to join our dynamic team. This remote position offers a unique opportunity to contribute to fraud prevention and customer satisfaction. As a Customer Service Agent, you will be the first point of contact for customers facing issues related to fraud, providing timely and effective solutions.

What You'll Do

• Handle customer inquiries and complaints regarding fraud management effectively.
• Investigate and resolve fraud cases using problem-solving skills.
• Utilize ticketing systems like Zendesk to track and manage customer interactions.
• Collaborate with cross-functional teams to enhance fraud prevention strategies.
• Provide technical support and guidance to customers on fraud-related issues.

Requirements

• Strong communication skills in English and German.
• Experience in customer service or support roles.
• Detail-oriented with excellent multitasking abilities.
• Familiarity with ticketing systems and CRM tools.
• Problem-solving mindset with a focus on customer satisfaction.

Nice to Have

• Experience in fraud management or investigative roles.
• Knowledge of security engineering and data security.
• Familiarity with e-commerce platforms and order management systems.

What We Offer

• Significant growth potential within the company.
• Personal development budget of €1,500 per year.
• Discounted gym membership through EGYM Wellpass.
• Exclusive employee benefits, including discounted car subscriptions.
• Support for childcare fees and bike leasing program.