Client Security Analyst - Remote Position at Kraken

About the Role

We're hiring a Client Security Analyst to join our team at Kraken, a leading crypto exchange. As a fully remote position, this role offers you the chance to work from anywhere while contributing to the security of our clients' accounts. In this role, you will assist clients in regaining access to their accounts and ensure that illicit actors are kept at bay. This is a fantastic opportunity to build your career in the crypto space while working with a world-class team.

What You'll Do

• Deliver a high-quality experience that balances low client friction with strong security protocols.
• Analyze cases and alerts to identify potential threats while minimizing false positives.
• Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting.
• Stay current with procedural updates to effectively respond to evolving threats.
• Suggest and help implement workflow improvements for clarity and efficiency.
• Engage in a culture of constructive feedback and peer support.
• Meet or exceed Service Level Agreements (SLAs) while maintaining strong performance metrics (KPIs).
• Attend training sessions and stay up to date on team, company, and industry knowledge.

Requirements

• Minimum 2 years of experience in customer service, security, or the crypto industry.
• Strong attention to detail with the ability to make sound, timely judgment calls.
• Ability to multitask and manage a high volume of requests while maintaining secure, accurate outputs.
• Fluent English communication skills, both written and verbal.
• Experience using and navigating multiple software tools and platforms.
• Willingness to work evenings and weekends regularly as part of a recurring schedule.
• Motivated by Kraken’s mission to deliver seamless support for a global client base.

Nice to Have

• Fluency in an additional language (e.g., French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean).
• Experience with compliance, fraud, account access, legal, or similar operational domains.

What We Offer

• Competitive salary and benefits package.
• Fully remote work environment with flexible hours.
• Opportunities for professional development and training.
• A diverse and inclusive workplace culture.
• Access to cutting-edge crypto products and services.