Client Experience Specialist - Remote Position

About the Role

We are seeking a dedicated Client Experience Specialist to join our team in a fully remote capacity. This Client Experience Specialist role is essential in providing exceptional support to our clients, ensuring their inquiries are addressed effectively and efficiently. You will be a key player in enhancing the client experience, working from the comfort of your home within the Pacific Time zone.

What You'll Do

• Guide clients through our platform to help them complete their tasks seamlessly.
• Maintain accurate client records using Salesforce to ensure efficient service delivery.
• Communicate effectively with management to enhance personal learning and client advocacy.
• Review client materials and provide constructive feedback to internal teams to improve services.
• Efficiently solve problems to ensure a high-quality client experience.
• Represent client feedback to influence product improvements and service enhancements.
• Collaborate with management to meet corporate goals and objectives.
• Act on key performance indicators (KPIs) to deliver exceptional client service.
• Continuously seek solutions to enhance the client experience through proactive learning.
• Assist in onboarding new team members to ensure consistency in service delivery.

Requirements

• Minimum of 2 years of experience in Customer Support, preferably in a Call Center environment.
• At least 2 years of experience working with CRM systems; Salesforce experience is preferred.
• Experience in SaaS, particularly in legal services, is a plus.
• Skilled in telephonic support systems; experience with DialPad is preferred.
• Minimum of 1 year of experience in legal or litigation support is preferred.
• A high school diploma is required; advanced studies or equivalent work experience is valued.

Nice to Have

• Familiarity with legal terminology and processes.
• Experience in a remote work environment.
• Strong problem-solving skills and ability to work under pressure.

What We Offer

• Competitive salary range of $19.25 to $22.12 per hour, translating to an annual salary of approximately $40,000 to $46,000.
• 401(k) Match to help you save for retirement.
• Comprehensive Medical, Dental, and Vision Insurance for you and your family.
• 20 Days of Paid Time Off plus 11 Paid Holidays to ensure work-life balance.
• Employer-funded Short/Long-Term Disability and Life Insurance for peace of mind.
• “Be Me Time” off for mental health, recharging, and volunteering.
• Matching Gift Program to support your charitable contributions.

This Client Experience Specialist role offers a unique opportunity to work remotely while making a significant impact on client satisfaction. If you are passionate about providing excellent customer service and are looking for a fulfilling remote position, we encourage you to apply!