Business Systems & Merge Support Specialist - Remote

About the Role

We are looking for a dedicated Business Systems & Merge Support Specialist to join our team at Fairway Corp. This remote position plays a vital role in operational support and post-go-live stabilization efforts, ensuring smooth transitions after data merges and maintaining regional business processes.

What You'll Do

• Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence.
• Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies.
• Manage and maintain ServiceTitan configurations and workflows under the direction of the ServiceTitan Lead, ensuring consistency and data accuracy.
• Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements.
• Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries.
• Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads and IT.
• Identify recurring user challenges and collaborate with platform leads to improve workflows and efficiency.
• Collect and incorporate user feedback post-go-live to continuously improve system adoption and training effectiveness.
• Support onsite training and stabilization efforts, including travel as needed.

Requirements

• Hands-on experience with ServiceTitan system administration, including configurations and workflows.
• Strong working knowledge of RealGreen; familiarity with Sentricon, Mobile Live, and RealGreen Scheduler.
• Experience supporting data merges, acquisitions, and multi-location implementations.
• Proven ability to deliver effective system training and technical communication to operational teams.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent attention to detail with documentation accuracy.
• Familiarity with CRM/ERP workflows and field service operations.
• Strong time management and multitasking skills in fast-paced environments.
• Customer-service mindset with clear communication skills.

Nice to Have

• Commitment to continuous learning and process improvement.
• Willingness and flexibility to travel for onsite support and training.

What We Offer

• Competitive salary in the range of $80,000 to $100,000 per year.
• 100% remote work opportunity.
• Supportive team environment with a focus on professional development.
• Flexible working hours to promote work-life balance.
• Opportunities for travel and onsite training experiences.