Software Engineer - AI Innovation (Remote)
About the Role
We are hiring a Software Engineer - AI Innovation (Remote) to join our dynamic team at Crypto.com. In this role, you will be instrumental in designing, developing, and maintaining software for various innovative projects that enhance our core business operations. Your expertise in AI and automation will play a crucial role in improving client onboarding and operational efficiency.
What You'll Do
- Design, develop, and maintain AI customer chatbots to enhance customer support automation.
- Implement Generative AI solutions and optimize applications using Retrieval-Augmented Generation (RAG) pipelines.
- Develop secure automation solutions for Know Your Customer (KYC) processes, ensuring compliance and data integrity.
- Write clean, efficient code in Python for machine learning models and automation scripts.
- Collaborate with cross-functional teams to define requirements and deliver innovative solutions.
- Continuously revisit and improve the development process to enhance software quality.
- Leverage AI flow software to build complex automation workflows.
Requirements
- Strong proficiency in backend programming languages, particularly Python and NodeJS.
- In-depth knowledge of frameworks such as Django, Flask, FastAPI, and NestJS.
- Expertise in SQL and relational database concepts.
- Proven experience in deploying NLP/NLU and machine learning models.
- Practical experience with Generative AI and RAG architectures.
- Direct experience in customer support automation and chatbot development.
- Familiarity with financial technology processes, especially KYC procedures.
Nice to Have
- Experience with Kubernetes and Docker.
- Applied AI development experience.
- Proficient in English and experienced in collaborating with global teams.
- Strong attention to detail and a desire to improve processes.
- Able to adapt to changing priorities in a fast-paced environment.
What We Offer
- Competitive salary with attractive annual leave entitlements.
- Flexibility in work hours and a remote setup.
- Opportunities for internal mobility and career growth.
- Crypto.com visa card provided upon joining.
- A supportive and innovative work culture.
- Access to professional development resources and training.
- Engagement in a cohesive team environment focused on achieving common goals.
This Software Engineer - AI Innovation role at Crypto.com offers a unique opportunity to work remotely on cutting-edge AI projects. With competitive pay and a supportive team, it's a great chance to advance your career in the rapidly evolving Web3 space.
Who Will Succeed Here
Proficiency in Python and experience with frameworks such as Django and Flask to build scalable applications that leverage AI technologies.
Strong analytical mindset with hands-on experience in Natural Language Processing (NLP) and Machine Learning, particularly in applying Generative AI techniques to solve real-world problems.
Self-motivated and disciplined remote worker who excels in asynchronous communication and collaboration tools, ensuring productivity and engagement in a fully remote environment.
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